CESDevelopment provides Odoo apps, subscriptions, Care Plans, prepaid support, consultations and custom development services. Refund and cancellation rules differ according to what was purchased.
Nothing in this policy limits a right or remedy that cannot legally be waived.
Odoo apps
Downloaded, delivered or activated apps are final sale.
Customers are responsible for reviewing the published app description, supported Odoo version, dependencies, hosting requirements and other technical requirements before purchasing.
An app is not considered defective merely because it is incompatible with:
- an unsupported Odoo version;
- a third-party module;
- customer customizations;
- an unsupported hosting environment;
- an incorrect installation; or
- a failure to meet published technical requirements.
An exception may apply when CESDevelopment expressly confirmed compatibility in writing before purchase.
Reporting app defects
Customers should install and test an app promptly.
A material defect apparent during installation or initial use must be reported within 14 calendar days after delivery or activation.
CESDevelopment must receive a reasonable opportunity to investigate and correct the issue. Customers may be required to provide logs, screenshots, error messages, version information and controlled access reasonably necessary for diagnosis.
If a supported app is materially defective and CESDevelopment cannot correct it, CESDevelopment will determine the appropriate remedy, subject to applicable law.
Problems first discovered after the initial reporting period are handled under the app’s published support terms or an active Care Plan. The reporting period does not eliminate rights concerning a concealed defect that could not reasonably have been discovered earlier.
Care Plans and subscriptions
Customers may cancel Care Plans and other subscriptions through their portal account settings.
Cancellation:
- stops future automatic renewals;
- takes effect at the end of the current paid billing period; and
- does not produce a refund for the current billing period.
Service remains available until the paid period ends unless access is suspended for breach, misuse, non-payment or another valid reason.
Subscription downgrades take effect at the next renewal date. No refund or credit is issued for the difference during the current paid period.
If portal cancellation fails, contact CESDevelopment promptly so the account can be reviewed.
Prepaid support and service hours
Prepaid support hours, service credits and consultation packages are valid for 12 months after purchase.
Before any work or preparation begins, the customer may cancel the package. The 10% cancellation fee applies to the total cancelled amount after tax.
Once work, onboarding, investigation, scheduling or preparation begins:
- the package becomes non-refundable;
- remaining hours may be used until expiry; and
- unused hours expire without a cash refund.
CESDevelopment may extend the validity period, approve a transfer or issue store credit at its discretion. Transfers require written approval.
Consultations and appointments
Consultations and support appointments may be rescheduled without charge with at least 24 hours’ notice.
Late cancellations and missed appointments may be charged against prepaid hours or the applicable appointment fee.
CESDevelopment may waive the charge for an emergency or exceptional circumstance. No charge applies when CESDevelopment cancels or reschedules the appointment.
Custom development and implementation
Custom-development and implementation deposits are non-refundable once work or project preparation begins.
Completed milestone payments are non-refundable.
If the customer cancels a project, the project account may include:
- completed work;
- work in progress;
- approved preparation;
- committed resources;
- non-cancellable third-party costs; and
- other amounts authorized by the quotation or agreement.
Any remaining balance or credit is determined after the project account is reconciled.
The applicable quotation, statement of work, project agreement or change order may establish additional cancellation and payment terms.
Billing errors
Contact CESDevelopment promptly if you believe a charge is duplicated, unauthorized or incorrect.
Confirmed CESDevelopment billing errors will be corrected without a cancellation fee.
Refund method
CESDevelopment determines whether an approved amount is issued to the original payment method or as store credit, except where the law requires a particular remedy.
Payment providers and financial institutions may require additional processing time.
Contact us
Use the CESDevelopment Contact Us page for app, subscription, Care Plan, billing or project questions. Include the relevant order, invoice, subscription or project information.